Custom software · WhatsApp or web
Chatbots for WhatsApp and websites
An assistant that answers your customers on WhatsApp or on your website, day and night, in Arabic and English, and hands over to your team when it should.
- Capabilities
- Custom software
- Made for
- Businesses that answer the same questions every day: clinics, shops, restaurants, real estate and services
What you get
- WhatsApp and website
- Arabic and English
- Answers from your information
- Hands over to a person
01What it is
Where are you? Are you open on Friday? How much is it? Do you deliver? A chatbot answers questions like these straight away, from what you’ve told it about your business, in the language the customer writes in. It can take orders and bookings, collect a customer’s details for your team, and pass the conversation to a person whenever it’s unsure or the customer asks. It works on WhatsApp, on your website, or both, and it answers from your information, not from guesswork.
02What you get
- 01Answers in secondsCustomers stop waiting for a reply, at midnight or in your busiest hour.
- 02Your information, not guessesIt answers from your services, hours, prices and policies, and says so when it doesn’t know.
- 03Arabic and EnglishIt replies in the language the customer writes in.
- 04A person when it mattersComplaints, special requests and anything unclear go straight to your team.
- 05Orders, bookings and leadsIt can take an order, book an appointment or collect details for you to follow up.
- 06Every conversation savedYou can read what customers asked and what it answered, and improve its replies.
03What we need from you
- 01The questions customers always askWith your answers. Old WhatsApp chats are the best source.
- 02Your services, hours and pricesWhatever a customer might ask about.
- 03A WhatsApp Business numberFor the WhatsApp assistant. We help you set one up if you don’t have it.
- 04Who takes overThe person or team that should get the conversations it hands over.
Not sure you have it all? Send what you have, and we’ll tell you what’s missing.
04 You choose
On WhatsApp
Customers message your WhatsApp Business number as usual, and the assistant answers first.
On your website
A chat window on your site that answers visitors and collects their details.
Both
One assistant with the same answers, on WhatsApp and on your site.
05 How it works
Collect
We gather your questions, your answers and the way you like to speak to customers.
Build
We set up the assistant on WhatsApp, on your website or on both.
Test it yourself
You and your team try to catch it out, and we fix every weak answer.
Go live
We switch it on, watch the first conversations closely, and keep improving it.
Questions
What people ask before they start.
Can a chatbot really answer in Arabic?
Yes. It understands and replies in Arabic and English, even when a customer mixes the two in one message, and it answers in the language the customer writes in.
What happens when it doesn’t know the answer?
It says so, then takes the customer’s details or passes the chat to your team, rather than making something up. You decide which questions it should always hand over.
Is a chatbot the same as a booking system?
They overlap. Our booking systems include a WhatsApp assistant focused on appointments. A chatbot answers any question about your business and can take bookings or orders too. We’ll suggest the one that fits.